Privacy Policy & SMS Communication

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Privacy Policy & SMS Communications

Effective Date: May 21, 2026

J & P Exteriors 1 Inc values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect customer information when communicating with our company through phone calls, SMS/text messaging, our website, customer service platforms, and project-related services.

By using our services, contacting our company, or communicating with us through SMS messaging, you agree to the practices described in this Privacy Policy.

Company Information

J & P Exteriors 1 Inc is a construction company providing residential and commercial exterior services, including roofing, siding, gutters, repairs, remodeling, and related construction services.

We use customer communication platforms and SMS messaging to provide efficient scheduling, project coordination, customer support, and service updates.

SMS Communications

J & P Exteriors 1 Inc uses SMS/text messaging to communicate with customers regarding:

  • Appointment scheduling and confirmations
  • Appointment reminders
  • Project updates and notifications
  • Customer support communications
  • Estimate follow-ups
  • Weather or scheduling delays
  • Requests for additional project information
  • Billing or invoice notifications
  • Photos related to projects, inspections, estimates, repairs, scheduling, or customer service matters

Customers provide consent to receive SMS communications either verbally, through direct communication with our staff, through website forms, or during the scheduling process. Records of consent are securely maintained through our CRM platform, Jobber, for compliance purposes.

Message frequency may vary depending on active projects, customer requests, or scheduled services. Standard message and data rates may apply depending on your mobile carrier.

Customers may opt out of SMS communications at any time by replying STOP to any message. For assistance, customers may reply HELP or contact our office directly.

Information We Collect

We may collect and store information including but not limited to:

  • Customer name
  • Phone number
  • Email address
  • Property address
  • Appointment information
  • Project details
  • Photos shared for project or customer service purposes
  • Communication records
  • SMS consent records
  • Payment and billing information when applicable

This information is collected solely for legitimate business purposes including customer communication, scheduling, project management, invoicing, customer support, and service improvement.

Jobber CRM & Communication Platform

J & P Exteriors 1 Inc uses Jobber as our customer relationship management (CRM) and communication platform for:

  • Appointment scheduling
  • Customer communications
  • Project management
  • Estimates and invoicing
  • Customer support
  • Record keeping
  • SMS messaging

Information stored within Jobber may include customer contact information, project details, appointment records, communication history, photos related to projects, and SMS consent records.

Information processed through Jobber is handled securely and in accordance with applicable privacy and security standards.

Third-Party Integrations

J & P Exteriors 1 Inc may use trusted third-party integrations, add-ons, or software providers to improve scheduling, communication, customer support, payment processing, and business operations.

Any information shared with third-party service providers is used strictly for business-related purposes and remains subject to the privacy policies and terms of service of those providers.

We do not sell, rent, trade, or share customer information with third parties for marketing purposes.

Artificial Intelligence (AI) Services

J & P Exteriors 1 Inc may utilize trusted third-party artificial intelligence (“AI”) tools or platforms to improve customer service, communication efficiency, scheduling assistance, appointment recommendations, project management support, or related business operations.

These AI service providers may process limited customer or business-related information solely for operational purposes associated with providing these services.

If customers communicate through AI-assisted services or platforms, any information collected by those providers may also be subject to their individual privacy policies.

Payment Processing

Electronic payments may be processed through secure third-party payment processors integrated with Jobber, including Stripe, Inc.

Payment information submitted during transactions may be processed securely by Stripe in accordance with Stripe’s privacy policy and security standards. J & P Exteriors 1 Inc does not directly store complete credit card information or sensitive payment credentials on our servers.

Banking & Financial Verification

Certain payment-related services may require secure financial verification through third-party providers such as Plaid Inc. or similar financial connectivity services.

These providers may access limited banking information solely for verification and payment processing purposes. All financial information processed through such providers is subject to their respective privacy and security policies.

Background Verification Services

Certain financial or payment-related services may involve verification procedures conducted by trusted third-party providers such as LexisNexis or similar verification services when required for payment processing or fraud prevention purposes.

Information shared for verification purposes is handled securely and only as necessary to provide authorized services.

Information Sharing

J & P Exteriors 1 Inc does not sell, rent, or trade customer personal information to outside parties.

Customer information may only be shared:

  • With authorized service providers assisting with business operations
  • When necessary to complete requested services
  • When required by law or legal process

To protect the rights, safety, or property of J & P Exteriors 1 Inc, our customers, or others

Data Security

We take reasonable administrative, technical, and organizational measures to protect customer information from unauthorized access, disclosure, misuse, loss, or alteration.

Access to customer information is limited to authorized personnel and trusted service providers who require access to perform legitimate business functions.

While we strive to maintain strong security protections, no electronic transmission or storage method can be guaranteed to be completely secure.

Data Retention

We retain customer information only as long as necessary to provide services, comply with legal obligations, resolve disputes, maintain business records, and enforce agreements.

Customer Rights

Customers may have the right to:

  • Request access to personal information
  • Request corrections to inaccurate information
  • Opt out of SMS communications
  • Request deletion of certain records where permitted by law

To make a request regarding your information, please contact our office directly.

Third-Party Websites

Our website or communications may contain links to third-party websites or services. J & P Exteriors 1 Inc is not responsible for the privacy practices or content of external websites.

Updates to This Privacy Policy

J & P Exteriors 1 Inc reserves the right to update or modify this Privacy Policy at any time. Any changes become effective immediately upon posting to our website.

Customers are encouraged to review this Privacy Policy periodically for updates.

Contact Information

If you have any questions regarding this Privacy Policy or our SMS communications, please contact:

J & P Exteriors 1 Inc
Phone: (773) 574-7310